1. What kinds of information do we collect?
The type of information that we collect from you will depend on how you engage with us. If you engage with us in the course of us providing our services we will collect the following: your name, address, phone number, email address, company name and job title and any other personal information that you submit to us, via our websites, including lexicon.com.au (Site). We may also collect more sensitive information such as your pronouns and ethnicity.
If you engage with us in the course of applying for a job with us we may also collect your date of birth, evidence of your right to work, skills and proficiencies, work history, LinkedIn profile details, emergency contact information, photos and videos and any other information you submit to us in your job application.
2. How do we collect your personal information?
We collect your personal information directly from you or where our suppliers provide us with your information. The main ways we collect personal information about you are when you:
- request to receive the goods and services offered and provided by us;
- apply for a position with us;
- complete an online submission of interest on our Site;
- participate on our social media platforms such as LinkedIn, Facebook, Twitter, Instagram, YouTube and Pintrest; or
- you otherwise submit personal information about yourself, or someone else, to us, or our Site.
Lexicon also collects CCTV video footage in its offices for safety and security purposes
We will only collect your personal information from third parties as notified to you by the third party, with your consent to provide the information to us or where it would be reasonably expected.
If someone other than you provides us with personal information about you that we did not ask for, or you provide us with unsolicited personal information, we will only hold, use or disclose this information if we determine that we could have collected this information from you had we asked for it. In this circumstance we will take all reasonable steps to notify you of the collection of that information. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.
3. If you are under 18 years of age
If you are under 18 years of age you must ask your parent or legal guardian to approve your provision of personal information before you submit your personal details to us.
4. Use of personal information
We will only use your personal information for the purposes for which it was given to us, or for purposes which are directly related to the provision of our services.
Your personal information may be used by us in a number of ways, including to:
- assist you conveniently and easily accessing the services that we offer and provide;
- provide services to your client;
- for internal record keeping;
- assess your suitability as a job applicant, where you apply for a position with us;
- to improve our products and services; and
- to customise our Site according to your interests.
- to provide you with information and updates about our products and services.
5. Disclosure of personal information
In certain circumstances, it may be necessary for us to disclose your personal information to third parties in order to assist us in providing our services, or where disclosure is required by us to meet our legal and regulatory obligations. Third parties may include:
- digital marketing and other service providers and social media platforms such as LinkedIn, Facebook, Instagram or Twitter;
- our clients, in the course of providing services on behalf of our client,
- technology support service providers where applicable to the service provided to you;
- data storage providers such as Google (servers located in the United States);
- government and law enforcement agencies and regulators;
- entities established to help identify illegal activities and prevent fraud where authorised by law; and
- where you apply for a position with us, Greenhouse Software, Inc, our recruitment platform provider.
We may also disclose your personal information to anyone authorised by you, or to whom you have provided your consent (either expressly or impliedly) or where another permitted general situation applies (as defined in Section 16A of the Privacy Act).
If we go through a business transition, such as a merger, acquisition by another company, or a sale of all or a part of our business assets, your personal information may be among the assets transferred.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We may use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve the Site in order to tailor it to users’ needs. We only use this information for statistical analysis purposes, after which the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Site.
7. Storage and security
The security of your personal information is paramount to us and we use all reasonable endeavours to keep your information in a secure environment and to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. If you reasonably believe that there has been unauthorised use or disclosure of your personal information please contact us using the details below.
We keep records of the personal information we gather from you and we store these securely on our restricted access system. We also take physical security measures in relation to our network and server. You warrant that you will not act in a manner that results in us collecting, using or storing information that is in breach of our obligations at law.
If we no longer need your personal information, unless we are required under Australian law or a court or tribunal order to retain it, we will take reasonable steps to destroy, securely delete, or de-identify your personal information as appropriate.
8. Accuracy of your information
We take reasonable steps to ensure that the personal information held by us is accurate, complete and up to date. If you believe that any of your personal information is inaccurate, please contact us using the below details and we will take reasonable steps to correct it.
9. Variation and consent to variation
10. Disclosure to overseas recipients
To assist in offering our services, we use information technology providers whose services are provided, supported and hosted in the United States. Our employees are also based in Vietnam and so may also access your information from these locations.
To the extent that the laws and rights of these countries are not equivalent to the laws of Australia, you agree to be bound by the laws and rights of the relevant extraterritorial jurisdiction. These countries have data protection laws that are not equivalent to the laws of Australia and you may not have equivalent rights of enforcement.
11. Access to your information and making a complaint
You may request access to the personal information we hold about you. If you do so we will respond to your request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request. This will be subject to any exemptions provided under the Privacy Act. You may request this information by writing to our Privacy Officer.
Where it is practical to do so, when contacting us, you have the option to either not identify yourself or to use a pseudonym. However, this will not apply if we are required or authorised under Australian law (or a court or tribunal order) to only deal with individuals who have identified themselves.
If you wish to make a complaint about a breach of the Privacy Act by us, you may do so by providing your complaint in writing to the contact details listed below. You may also make a complaint verbally. We will seek to respond to any complaint within a reasonable period of time. We may seek further information from you in order to provide a comprehensive and complete response.
You may also make a complaint to the Office of the Australian Information Commissioner (OAIC). You may contact the Australian Information Commissioner via telephone on 1300 363 992, by submitting a complaint or inquiry online at www.oaic.gov.au or by writing to the OAIC at GPO Box 5218 Sydney NSW 2001.
12. Contact us
If you have any questions, or if you wish to contact us for any of the reasons described above, including to correct or access the information we hold about you or to make a complaint, please contact our Privacy Officer:
The Privacy Officer
Address: Level 10, 455 Bourke Street, Melbourne, 3000
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